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- Preferred provider for the Family Care Program in Milwaukee County, Ozaukee County, Washington County, and Waukesha County
- Evaluation of client for specialized products
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Product education to client
- Follow-up to update physicians (progress and compliance)
- User compliance reports
- Safety education to client
- Product and technology training for physicians and therapists
- In-store health clinics (blood pressure, respiratory, glucose, etc.)
- 24 hour emergency service
- Maintaining inventory in a new or near new condition (quality product)
- Cleaning of equipment
- On-time delivery and service
- Maintaining well stocked showroom for product selection
- Walk-in sales and service hours
- Loaner products while client’s product is in for service
- Instruction on equipment operation and safety to client, family and
caregiver
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting a lesser payment rate than what is
possible)
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